“Thank you and your staff for the level of detail and quality of service provided by your company in our recent Mitsubishi installation. You provided honest and straightforward answers from the moment you first arrived at our home. Additionally, we thank you for:

1. Your speedy follow-up to our inquires after the initial quote;

2. Your flexibility and competitive pricing;

3. Your crew showing up with everything they needed to complete the job

in one day;

4. Your professional, friendly, courteous and knowledgeable crew;

5. No change orders; the price you quoted was the price you invoiced…”